Is HomeDNA really free for homeowners?
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Yes, completely. The core HomeDNA platform is free for homeowners forever. No credit card required, no trial period, no hidden fees. We make money from Pro subscriptions and trade partnerships — not from homeowners.
What’s included in the 14-day Pro trial?
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You get full access to every Pro feature for 14 days, no credit card required. After the trial, you can choose to subscribe or continue on the free plan. Your data is never deleted.
Can I cancel my Pro subscription anytime?
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Yes. Cancel anytime from your account settings. You’ll keep Pro access until the end of your billing period, then automatically move to the free plan. Your home data is always yours.
What happens to my data if I cancel?
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Your home data is yours forever. If you cancel Pro, you move to the free plan but keep all your data, documents, and history. We never delete your home’s profile. You can export everything at any time.
How does the Trade Business plan work?
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Trade businesses apply to become HomeDNA Verified Partners. Once approved, you get a verified profile, access to homeowner data before quoting, emergency job notifications, and a full lead management dashboard. Applications are reviewed within 48 hours.
Is my home data secure?
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HomeDNA uses bank-level AES-256 encryption for all stored data. Your home data is never sold to third parties. Trades only see your home data when you explicitly connect with them for a job. You control exactly what is shared and with whom.
Can I use HomeDNA for multiple properties?
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Yes. You can add multiple properties to your HomeDNA account. Each property gets its own complete profile, health score, document vault, and maintenance schedule. Multi-property management is available on the Pro plan.
What does ‘transferable home history’ mean?
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When you sell your home, you can transfer your complete HomeDNA profile to the new owner. This includes every repair, every warranty, every document, and every service record. Homes with a verified HomeDNA history sell faster and for more.